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Alternative Dispute Resolution

Solving our consumer disputes out-of-court (Alternative Dispute Resolution)

 

To make a complaint, the User may write to “Cyclocity Vilnius” either by using the form provided for that purpose on the website, or by letter sent to info@cyclocity.lt. To this end, the User has a time limit of 6 (six) months as from the event in dispute. If the User does not consider the final reply from “Cyclocity Vilnius” to be satisfactory, the possibility of ultimate out-of-court remedy is available to them if they write to the State Consumer Rights Protection Authority. Full case file should be written to the following address: Vilniaus str. 25, 01402 Vilnius, Lithuania, email tarnyba@vvtat.lt, telephone 852626751, fax 852791466, website  www.vvtat.lt  or filled online form http://ec.europa.eu/odr/.